I have a pairing issue

Before you start REMI's pairing: 

- Check that your smartphone is connected to the internet, wifi or 3G/4G. This is important for the pairing to follow

 - Make sure that the Bluetooth of your smartphone is activated

 - Restart your internet box and your smartphone 

 - On Android: check that the REMI application has access to your location data and to Bluetooth (this is due to the Android system - the REMI application does not even look at them) 

 - On iOS: authorize the application to access the Bluetooth 

 - Check that your wifi password does not contain the special character "\"